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Seabourn rolls out new menus, shows, experiences in fleet wide service upgrade

Seabourn has upgraded eight elements of cruise experience across the fleet with new menu items, new shows, services and more.

The upgrade to Seabourn’s cruise experience onboard comes as the luxury cruise line resumes operations following the shut down caused by the COVID-19 pandemic.

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seabourn encore

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“We are always thinking of new and more innovative ways to ensure we provide the best luxury hospitality experience to our guests,” said Gerald Mosslinger, Senior Vice-President of Guest Operations, Seabourn.

“Over the past 18 months, we examined our onboard amenities and services, from culinary to entertainment to technology, and guests will find even more ways where we’re creating memorable Seabourn Moments,” he added.

Seabourn has upgraded its services across eight areas, including housekeeping, culinary, entertainment, embarkation, safety and more.

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Enhanced food and beverage:

Seabourn has introduced more than 300 new recipes in several venues, such as Breakfast at The Patio, anal fresco poolside option featuring a daily menu of items and lighter fare, including vegan, vegetarian and plant-based dishes, as well as classic breakfast items.

For pre-dinner cocktails, The Club now features a revamped cocktail hour, offering a new menu of small bites that changes daily, live music and enhanced playlists.

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New and Enhanced Entertainment:

Seabourn has developed four new and enhanced entertainment experiences, including a new production show on Seabourn Ovation, Latin Quarter, showcasing the dances and music of Latin America, and Serenade, a classical concert on deck during sail away events.

Seabourn Source App:

Seabourn has released a new state-of-the-art app, Seabourn Source, which is available for Apple iPhones or Android and features the ability to view the day’s events on your screen, order ahead for a cappuccino or latte in Seabourn Square and make reservations in dining outlets including The Grill by Thomas Keller.

The mobile app also lets guests retrieve digital boarding passes to expedite embarkation, and they can also prepare required health assessments for each member of their party prior to embarkation. Within the appguests can also use Uncorkd to access extensive lists of hundreds of wines or learn about different varietals during onboard wine lectures.

All-inclusive complimentary Wi-Fi:

Seabourn has tripled the bandwidth on board for guests, with Wi-Fi service now complimentary andunlimited on every ship for browsing, email, and social media access. Guests needing additional bandwidth for more devices, video streaming or cloud storage services can upgrade their package at a nominal service charge.

New Housekeeping Teams:

The onboard housekeeping team will now consist of a two-person team servicing each suite to include one Suite Host and one Suite Attendant, replacing the former single Suite Stewardess position.

Streamlined Embarkation:

Seabourn has simplified and automated the check-in process with “mBark” enabling guests to go from curbside to the ship faster. Including mobile boarding pass, guests are now provided with a specific assigned embarkation time.

The electronic boarding pass is scanned when they arrive at the terminal and guests will be escorted straight to their suites when they board.

“e-Mustering”:  

Seabourn has redesigned the safety briefings to an e-mustering process where guests can complete the safety briefing from the comfort of their suite by watching the mandatory safety video on the TV. 

Guests then need to visit their designated muster station anytime between boarding and 30 minutes before the ship departs and listen to the captain’s announcement.

Health and Safety:

With the support of a world-class medical advisory panel, Seabourn has put in place a holistic approach to health and safety designed to provide travelers with enhanced confidence and comfort.

The protocols include pre-cruise testing, verification of vaccination status, onboard screening, enhanced levels of cleaning and other steps to mitigate the spread of COVID-19.

These upgrades will be rolled out fleet wide, as well as aboard Seabourn’s two new ultra-luxury purpose-built expedition ships coming in 2022 and 2023.

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